Refunds after cancellation
Back to list
Why is My Refund Amount Less Than Expected?
If your refund amount is less than you expected, please check the following possibilities.
(1) Cancellation Fee Incurred
Please check your cancellation confirmation email to see if a cancellation fee is mentioned.
(2) Loss Due to Exchange Rate Fluctuations
Please note that exchange rate fluctuations may result in a loss when the refund is processed.
For information regarding foreign credit card transaction fees and exchange rates, please refer to the terms and conditions of your respective credit card company, or contact them directly.