JTB Book&Pay FAQ　for reservations

Refund data will be sent to Japanese credit card company on the same day your reservation is canceled.
After Japanese credit card company confirms this refund data, it will then be forwarded to your issuing credit card company (issuer).

The timeline for receiving your refund will subsequently vary depending on your credit card company. 
It may take two weeks or even more than a month, depending on the specific card company.
We are unable to confirm the exact date you will receive your refund from your credit card company.

If you wish to confirm the refund date, please contact your credit card issuer directly.