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want to check the details of my reservation
Please log in to the reservation management screen,and check your reservation details by 「Check Payment Information 」.
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email "Reservation completion notice"
Once payment is completed via JTB Book & Pay and your reservation is confirmed,a "Reservation completion notice" Email will be sent to the email address you registered.
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haven't received any emails "Reservation completion notice"
he reservation completion notification email will be automatically sent to the email address after the reservation payment is completed. If you have not received the email, please check the following.1. Search the email Search for the subject "Reservation completion notice"2. Check your email settings pam, rejection, and capacity limits3. Make sure the registered address is correct If you would like to have the email resent, please call the property and request it.
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want you to resend email "Reservation completion notice"
If you would like your reservation confirmation email resent,please call the hotel and request a resend.
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Available Payment Methods
The following payment methods are available for JTB Book & Pay. ▼Credit Card Payment VISA / Mastercard / JCB / AMEX / Diners *If you select "DCC" for payment in your local currency, only VISA / Mastercard are available. *UnionPay cards are not accepted.
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How can I confirm whether my reservation has been successfully made？
If you would like to confirm whether your reservation and payment have been successfully completed,please check if you have received a reservation confirmation email.If you have not received the confirmation email,please contact the Hotel to verify whether your reservation has been successfully made.