マルチエキューブFAQ
If the locker won't open
Q. I don't have the IC card I used for payment with me, so I can't open the locker.
A.When using a locker on-site without a reservation
Regardless of the payment method, you can unlock the locker using the retrieval ticket issued when you stored your items.
On the screen for selecting an unlock method, select “QR Code” and scan the QR code on the retrieval ticket. You can also unlock the locker by selecting “Enter the number” and entering the 6-digit number printed on the retrieval ticket.
●If you don't have the IC card you used for payment and have also lost your retrieval ticket
In principle, assistance from staff on-site will be required. Please contact the Customer Service Center below.
Once the Customer Service Center has confirmed your locker usage details, they will provide you with the contact information for the locker management office.
Please note that it may take some time for staff from the locker management office to arrive. The arrival time may vary depending on the circumstances.
If the locker management office is closed, assistance will not be available until the following day or later.
The following information is required to confirm your locker usage details. Please provide this information to the Customer Service Center.
Please note that we may be unable to assist you if any of the required information is missing
・Station where you used the locker
・Locker box number (4-digit number shown on the door)
Please be ready to write down the phone number for the locker management office.
Customer Support
0120-829-532
Available 24 hours a day, 365 days a year
Q.I lost my retrieval ticket（receipt/QR code).
A.When using a locker on-site without a reservation
If you paid with an IC card such as Suica or PASMO when storing your items, you can use the same IC card to unlock the locker instead of using the retrieval ticket.
Select “IC Card” as the unlock method, then tap the Suica, PASMO, or other IC card you used for payment on the payment terminal.
If you did not pay with an IC card when storing your items, you cannot use another IC card to unlock the locker. Please refer to the FAQ below.