Inquiries regarding credit card payments and receipt issuance
For inquiries regarding Inquiries regarding ”credit card payments and receipt issuance”, please use the dedicated form.Please note that we cannot respond to inquiries over the phone.
Please note that we cannot respond to inquiries over the phone.
(1) Log in to the Reservation Management page and click the "Inquiries" menu.
Click here for login instructions.
(2) Enter your inquiry details and message.
(3) Please select the category that best suits your inquiry.
Select "Questions/requests for the accommodation" under "Inquiry details" and enter your inquiry details.
| ▼Examples of Accommodation-Related Inquiries ・Changing check-in or check-out times ・Meal details and requests (breakfast, dinner, allergies, etc.) ・Transportation-related inquiries (pickup, parking, etc.) ・Inquiries regarding cancellation fees and cancellation policy |
Any inquiries received here will be answered by the accommodation facility.
It may take some time for us to respond, so if you are in a hurry, please contact the accommodation facility directly.
Select "Payment" or "Receipt" from the "Inquiry" section and enter your inquiry.
| ▼Examples of Payment-Related Inquiries - Payment-related inquiries (e.g., checking payment status) - Receipts-related inquiries (e.g., reissuing receipts after changing the amount) |
Any inquiries received here will be answered by the JTB Book & Pay Support Center.
Our support center will review your inquiry and respond within 1-2 business days.
Please click here to find out how to check your response.
*Depending on the content of your inquiry, it may take some time for us to respond, or we may not be able to provide a response at all. We appreciate your understanding.