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Want to cancel my reservation
After logging, please click the menu item "Cancel Reservation" to cancel your reservation.*If the available cancellation date and time has passed, or if you are unable to cancel due to a credit card error, please contact the hotel. Please confirm the cancellation fee and press the 「Agree to the above and cancel the reservations below」 button. When the following screen appears, the reservation cancellation is complete. The refund date after the cancellation process will vary depending on the credit card company's closing date.Please check your credit card statement or contact your credit card company directly.*It may take approximately 1 to 2 weeks for the card company to confirm the repayment data.
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Cannot be cancelled
If the available cancellation date and time has passed, or if you are unable to cancel due to a credit card error, please contact the hotel.
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Will cancellation fees be charged if the trip is cancelled due to weather or other reasons?
Cancellation fees are set by the hotel.If you would like to confirm details about cancellation fees, please contact the hotel directly.
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want to know how much the cancellation fee is.
You can check the cancellation policy from the "Check Payment Information" section on the reservation management screen.
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Want to change the plan, number of people, or dates
You cannot change the plan, number of guests, or dates.Please make a new reservation with the requested information and cancel the current reservation from the management screen.How to cancel a reservationDepending on the dates, it may not be possible to rebook the room, or cancellation fees may apply.In such cases, please contact the hotel.