JTB Book&Pay FAQ　for reservations

(1) Log in to 「Reservation Management Screen」 and click "Issue of Receipt". (2) Enter the name you want to display at 「Addressee」,      check the 「Amount」 to be issued, and click the 「issuea receipt」 button. You can download the receipt in PDF format.

Please change the name of the receipt yourself from the "Issue of Receipt" menu.After correcting the name, click the button to "reissue".   

Please the reissue yourself from the "Issue of Receipt" menu.click the button to "reissue".

Receipts can be issued from the reservation management screen to two years from the date of stay.

Click "+ Add a receipt" to add more input fields. Enter the "amount" to be issued, making sure it does not exceed the total payment amount.Click the "Issue a receipt" button.

With JTB Book & Pay, a "transaction number" is assigned to each reservation and payment transaction.We regret that we cannot issue a receipt that combines different transaction numbers.Please issue a receipt for each transaction number.

We can also issue a receipt for the cancellation fee.Log in to 「Reservation Management Screen」 and click "Issue of Receipt".

If you have not received a receipt before the price change, you can issue one yourself from the reservation management screen.If a receipt has already been issued before the price change, it cannot be reissued from the reservation management screen after the price change.Please select "About Receipts" from the "Inquiries" menu and contact us,clearly stating the "recipient's name" and "issued amount."

If you are unable to issue a receipt due to a server error or garbled characters, please try changing your device or browser.If the above does not resolve the issue, select "About Receipts" from the "Inquiries" menu and contact us,clearly stating the "recipient's name" and "issued amount."A receipt (PDF) issued by the Support Center will be sent to you by email.